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The ADA: What You Need to Know to Protect your Business



It’s 2020 and “inclusion” has become an integral part of the fabric of our society. For those with disabilities, that means including facilitating their participation in activities and encouraging them to have roles similar to their peers who do not have a disability.


The law backs this up with the American with Disabilities Act — a Federal civil rights law that enforces policies and practices to enable them, and prohibits discrimination against people with disabilities.


For businesses large and small, the ADA requires that they make "reasonable modifications" to their usual ways of doing things when interacting with or serving people with disabilities. Customers with disabilities may need different types of assistance to order to do their jobs or access your goods and services.


The ADA strikes a careful balance between increasing access for people with disabilities and recognizing the financial constraints many small businesses face. Its flexible requirements allow businesses confronted with limited financial resources to improve accessibility without excessive expense.


The following four priorities that are listed in the Department of Justice ADA Title III regulations:


  1. Accessible approach and entrance

  2. Access to goods and services

  3. Access to public restrooms

  4. Access to other items such as water fountains


In addition, businesses must allow for service animals, wheelchairs and other power-drive mobility devices, and ways to effectively communicate with people with vision, hearing, and speech disabilities. It is a business's responsibility to provide a sign language, oral interpreter, or VRI service unless doing so in a particular situation would result in an undue burden, which means significant difficulty or expense.


At the Law Office of Nolan Klein, we have represented clients in hundreds of Americans with Disabilities Act ("ADA") lawsuits, including the defense of businesses such as restaurants, shopping centers, stores, hotels, and many others, covering claims of physical and online inaccessibility. Our goal with each of our clients is to resolve ADA lawsuits as quickly and cost effectively as possible, while at the same time assisting our clients to become ADA compliant. For more information, give us a call today.


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